At MeshSeen, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and desktop application.
1. Information We Collect
Account Information
When you create an account, we collect your email address and a securely hashed password. We do not store plaintext passwords. Authentication is handled through our self-hosted authentication system with industry-standard security practices.
License & Activation Data
When you activate a license, we collect a device identifier (a hashed hardware fingerprint) and the associated license key. This data is used solely to manage your license activations and enforce device limits per your subscription plan.
Usage Analytics
We may collect anonymized, aggregated usage statistics to improve product quality. This data cannot be linked back to individual users. We do not track your 3D model files, filenames, or any content within your library.
Cookies & Local Storage
We use essential cookies for authentication session management and local storage for theme and language preferences. We do not use third-party advertising or tracking cookies.
2. How We Use Your Information
- To create and manage your account
- To process license activations and manage device limits
- To provide customer support
- To send important product updates and security notices
- To improve the performance and reliability of our services
3. Data Sharing
We do not sell, rent, or share your personal data with third parties for marketing purposes. We may share data only in the following circumstances:
- Service Providers: With trusted infrastructure partners (e.g., Cloudflare for hosting and security) who process data on our behalf under strict contractual obligations
- Legal Requirements: When required by law, regulation, or valid legal process
- Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice
4. Data Security
We implement industry-standard security measures to protect your data:
- All data transmitted between your browser/app and our servers is encrypted using TLS 1.3
- Passwords are hashed using bcrypt with appropriate cost factors
- Database access is restricted and protected by Cloudflare's security infrastructure
- We implement HTTP security headers including HSTS, CSP, and X-Frame-Options
- API endpoints are protected with rate limiting and authentication
5. Your Rights (GDPR / CCPA)
Depending on your jurisdiction, you may have the following rights:
- Access: Request a copy of the personal data we hold about you
- Rectification: Request correction of inaccurate data
- Deletion: Request deletion of your account and associated data
- Portability: Receive your data in a structured, machine-readable format
- Objection: Object to certain types of data processing
- Restriction: Request limitation of how we process your data
To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.
6. Data Retention
We retain your account data for as long as your account is active. If you delete your account, we will remove your personal data within 30 days, except where retention is required by law. Anonymized, aggregated data may be retained indefinitely for analytical purposes.
7. International Data Transfers
Our services are hosted on Cloudflare's global network. Your data may be processed in different jurisdictions. We ensure appropriate safeguards are in place for international transfers in compliance with applicable data protection laws.
8. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware of such collection, we will promptly delete the data.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last updated" date and, for significant changes, by sending an email notification to the address associated with your account.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: [email protected]
- Website: Contact Form